Welcome to AuraTune Support

Pairing your AuraTune wireless headphones is a straightforward process designed for seamless connectivity. First, ensure your headphones are fully charged or have sufficient battery life. Activate pairing mode on your headphones, which typically involves pressing and holding the power or a dedicated pairing button until the indicator light flashes, usually in a specific pattern like blue and red. Consult your specific model's user manual (available in our Resources section) for the exact button and light indicator details. Next, on the device you wish to pair with (smartphone, tablet, laptop), navigate to its Bluetooth settings. Make sure Bluetooth is enabled. Your device will scan for nearby Bluetooth devices. Locate and select your AuraTune headphones from the list of available devices. The name usually starts with "AuraTune". Follow any on-screen prompts to confirm the pairing. Once successfully paired, the indicator light on your headphones will likely change to a steady blue or turn off, and your device will show the headphones as a connected audio device. You can now enjoy your audio wirelessly!

If your AuraTune earphones are not charging, don't worry; there are several common causes and simple troubleshooting steps you can perform. Begin by ensuring the charging cable you are using is fully functional and securely connected to both the earphones/charging case and the power source. Inspect the charging port on your earphones or case for any visible debris, lint, or corrosion that might be obstructing the connection; gently clean it if necessary using a dry, soft brush or compressed air (avoid liquids). Try plugging the charger into a different power outlet or USB port to rule out an issue with the power source. If using a wireless charging case, ensure the case itself is charged and properly aligned on a compatible wireless charging pad. If the problem persists, attempt using a different charging cable and power adapter to see if the original ones are faulty. For true wireless earbuds, ensure they are correctly seated within their charging case; sometimes improper alignment prevents charging. If none of these steps resolve the issue, please refer to your product manual for model-specific charging instructions or contact our support team for further assistance.

AuraTune Electronics stands behind the quality and craftsmanship of our products. All authentic AuraTune products purchased from authorized retailers come with a standard one-year limited warranty. This warranty specifically covers defects in materials and workmanship under normal use as described in the product's documentation. This includes issues like manufacturing faults affecting audio performance, connectivity problems not caused by external factors, or physical defects present upon purchase. The warranty does not cover damage resulting from misuse, accidents, unauthorized modifications or repairs, normal wear and tear (such as battery degradation over time or cosmetic scratches), or damage caused by exposure to moisture or extreme conditions beyond the product's specifications. To claim warranty service, you will typically need proof of purchase. For the most detailed and legally binding warranty terms, please refer to the warranty card included in your product packaging or the comprehensive warranty policy document available for download in our Resources section.

Maintaining the cleanliness of your AuraTune audio devices not only keeps them looking good but also helps preserve their performance and longevity. The recommended cleaning method is to use a soft, dry, lint-free cloth to gently wipe the exterior surfaces of your headphones or earphones. For ear cups and headbands, wipe them down to remove dust and sweat. Avoid using excessive moisture, harsh chemicals, or abrasive materials, as these can damage the finishes or internal components. Never immerse your audio devices in water, even if they have a degree of water resistance (water resistance ratings pertain to protection against splashes, sweat, or light rain, not submersion). For true wireless earbud tips, you can usually remove them and clean them separately with a damp cloth and mild soap, ensuring they are completely dry before reattaching them. For detailed cleaning instructions specific to your model, including how to care for different materials like leather or silicone, please consult the user manual available in our Resources section.

Performing a factory reset can often resolve persistent connectivity issues or unusual behavior with your AuraTune device by restoring it to its original settings. The exact procedure varies depending on the product model (headphones, earphones, speaker). Generally, it involves pressing and holding a specific combination of buttons, often the power button and volume down button simultaneously, for a set duration (e.g., 10-15 seconds) while the device is powered on or in its charging case. You may see an indicator light flash a particular color or pattern, or hear an audio prompt confirming the reset. *Warning: A factory reset will erase all saved settings and paired devices, so you will need to re-pair your device with your phone or other devices afterwards.* It's highly recommended to consult your specific product's user manual in the Resources section for precise instructions on how to perform a factory reset, as incorrect procedures could potentially cause issues.

Keeping your AuraTune product's firmware up to date is important for optimal performance, stability, and accessing new features. Firmware updates, along with any necessary drivers for connecting to computers, can be found in the dedicated Resources section of our support website. We regularly post the latest versions there. Simply navigate to the Resources page, find your specific product model (you may need to browse by category or use a search/filter function), and look for available downloads listed under "Firmware" or "Software/Drivers". Installation instructions are typically included with the download file or linked nearby. We recommend checking this section periodically for updates. In some cases, firmware updates might also be delivered via a companion mobile app for certain AuraTune products, so ensure you have the latest version of the app installed as well.