Privacy Policy
AuraTune Electronics L.L.C., operating our site and providing this service, is committed to protecting the privacy and security of visitors and customers. This privacy policy outlines how we collect, use, disclose, and safeguard information when you visit our online platform or use our services. By accessing or using our site, you agree to the terms of this privacy policy.
Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
Personal Identification Information: Such as your name and physical address.
Contact Information: Including shipping and billing addresses.
Payment Information: Details necessary for processing payments, which are handled securely by third-party payment processors. We do not store full payment card details on our servers.
Order Information: Details about products purchased.
Browsing and Usage Data: Information about how you access and use our site, including IP addresses, browser types, device identifiers, pages viewed, and duration of visits. This is often collected through cookies and similar technologies.
Communication Information: Records of communications with our customer support.
How We Collect Information
We collect information directly from you when you provide it to us, such as when you create an account, place an order, contact customer support, or subscribe to newsletters.
We also collect information automatically as you navigate through our site using cookies and similar tracking technologies.
We may receive information from third parties, such as payment processors, shipping carriers, and business partners.
How We Use Information
We use the information we collect for various purposes, including:
To process and fulfill your orders, including managing payments and shipping.
To provide customer support and respond to your inquiries.
To manage your account and maintain your profile.
To improve and personalize your experience on our site.
To analyze site usage and trends to enhance our service offerings.
To detect, prevent, and address technical issues, security incidents, and fraudulent activity.
To comply with legal obligations and enforce our terms and conditions.
With your consent, to send you promotional communications about products and services that may be of interest to you.
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
The processing is necessary for the performance of a contract with you (e.g., processing your order).
The processing is necessary for compliance with a legal obligation (e.g., tax and accounting purposes).
The processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud).
We have obtained your explicit consent for specific processing activities (e.g., sending marketing communications).
Sharing Your Information
We may share your information with third parties under specific circumstances:
With service providers who perform functions on our behalf, such as payment processing, order fulfillment, shipping, data analysis, email delivery, and marketing services. These third parties are granted access to your personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your data.
With business partners, affiliates, or other third parties in connection with potential or actual merger, sale of company assets, financing, or acquisition of all or a portion of our business.
To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
To protect the rights, property, or safety of AuraTune Electronics L.L.C., our users, or others.
With your consent or at your direction.
We do not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose of processing.
Your Data Protection Rights (GDPR)
If you are located in the EEA, you have certain rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Data Security
We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Links to Other Websites
Our site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this privacy policy, please contact us via postal mail at:
AuraTune Electronics L.L.C.
18 Sheikh Zayed Road
Al Safa 1
Dubai
Dubai 33021
UAE